Before the exchange
🛡 Transaction verification and security
All incoming payments undergo mandatory AML control. If a transaction requires additional clarification or verification, we will contact you and advise you on further steps. Our team has practical experience in handling such situations and helps clients complete verification correctly, without unnecessary delays, and with support at every stage.
📌 Rate Fixing Conditions
Due to the volatility of cryptocurrency, the final rate is fixed upon receipt of funds from the client. Before sending a payment, we recommend carefully verifying the details and familiarizing yourself with the rules for sending cryptocurrency in advance.
🔄 Application Processing Rules
Applications are processed semi-automatically. During business hours, most transactions are processed as usual, with an average turnaround time of 120-240 minutes. Some requests may take longer to process during the evening and night.
👥 Personalized Support
We carefully assess each transaction and strive to find the optimal solution in challenging situations. If any disputes arise, we review each request individually and strive to resolve them as appropriately and comfortably as possible for the client.
📞 Ticket Support
If you have any questions about your request status, exchange terms, or the transaction process, please contact our support team. We will provide up-to-date information and help you resolve the situation. Support responds to requests daily from 8:00 AM to 12:00 AM Kyiv time.
🇪🇺 Purchasing Euros
Orders to purchase euros are usually processed within a few hours. The guaranteed completion time for the transaction is up to 24 hours.
🏛 Bank Verification
In some cases, European banks may initiate an additional compliance check for an incoming or outgoing transfer.
⏱ Potential Verification Times
Bank verification typically takes 1 to 3 business days. In the event of an in-depth review, this period may extend to 10–14 business days. These timeframes are determined by the bank and are independent of our service.
🤝 Transfer Support
We support the client throughout every stage of the transaction, monitoring the transfer status and providing timely updates on any changes.