🆔 Customer Identification
To fulfill a cryptocurrency purchase request, KYC verification is required. Identity verification is conducted in accordance with the service's security requirements and is a mandatory condition for processing the transaction.
🔏 Protection of Provided Information
Data submitted by the client during verification is transmitted via secure channels, stored in encrypted form, and used exclusively for identity confirmation, transaction security, and compliance with regulatory requirements.
🧩 Verification Assistance
If questions or difficulties arise during the verification process, our support team will help clarify the situation, advise on the necessary steps, and guide you through every stage of the process.
❗ Payments from Different Account Details
For security reasons, payments received from account details not specified in the request, as well as transfers from third parties, may require additional verification before the payout is processed. In certain cases, the duration of such a review may be up to 60 working days.
Before the exchange
🛡 Transaction verification and security
All incoming payments undergo mandatory AML control. If a transaction requires additional clarification or verification, we will contact you and advise you on further steps. Our team has practical experience in handling such situations and helps clients complete verification correctly, without unnecessary delays, and with support at every stage.
📌 Rate Fixing Conditions
Due to the volatility of cryptocurrency, the final rate is fixed upon receipt of funds from the client. Before sending a payment, we recommend carefully verifying the details and familiarizing yourself with the rules for sending cryptocurrency in advance.
🔄 Application Processing Rules
Applications are processed semi-automatically. During business hours, most transactions are processed as usual, with an average turnaround time of 120-240 minutes. Some requests may take longer to process during the evening and night.
👥 Personalized Support
We carefully assess each transaction and strive to find the optimal solution in challenging situations. If any disputes arise, we review each request individually and strive to resolve them as appropriately and comfortably as possible for the client.
📞 Ticket Support
If you have any questions about your request status, exchange terms, or the transaction process, please contact our support team. We will provide up-to-date information and help you resolve the situation. Support responds to requests daily from 8:00 AM to 12:00 AM Kyiv time.