Before the exchange
🔎 Verification of the origin of funds
All transactions undergo an AML (Anti-Money Laundering) check to ensure the security of transfers. If additional information is required for a transaction, we will contact you and guide you through the necessary procedures. Our team is experienced in handling such situations and will support you throughout the entire verification process, helping to avoid unnecessary delays and promptly addressing any questions that may arise.
📌 Exchange rate locking terms
The final exchange rate is locked at the moment the request is created. Before sending your payment, we recommend carefully verifying the payment details and reviewing the guidelines for sending cryptocurrency.
👥 Personalized assistance
We treat every transaction with care and strive to find the best solution for non-standard situations. Should any issues arise, we review each case individually, aiming to resolve it in a way that is fair and convenient for the client.
📞 Support for your requests
If you have questions regarding the status of your request, the terms of the exchange, or the transaction process, please contact our support team. We will provide up-to-date information and help you navigate the situation. Our support team is available daily from 8:00 to 00:00 (Kyiv time).
Number of network confirmations required for the funds to be credited: 40
The exchange rate is calculated based on Binance exchange quotes and already includes the exchange service fee.
- 🛠️ Exchange Process: Orders are handled in semi-automatic mode with operator involvement. Before starting a transaction, we recommend checking whether the operator is currently available.
- 💰 Rate Determination: The applicable exchange rate is determined once the funds have been received at the specified payment details.
- 📊 Payout Recalculation: The final payout amount may be adjusted slightly in line with market rate changes. The parser update interval of 1–3 minutes is taken into account.
- ⏳ Transfer Time: When the operator's status is Online, payouts are generally completed within 60 minutes. In some cases, the transfer may involve multiple transactions and take up to 180 minutes in total.
- 🔍 AML Screening: Every transaction is automatically assessed for AML compliance. If the review identifies a high risk level or a possible link to funds from illegitimate sources, identity verification may be required.
Before making a payment, be sure to confirm the exchange terms with the manager via chat and ensure that the required reserves are available.