Before the exchange
🛡 Transaction verification and security
All incoming payments undergo mandatory AML control. If a transaction requires additional clarification or verification, we will contact you and advise you on further steps. Our team has practical experience in handling such situations and helps clients complete verification correctly, without unnecessary delays, and with support at every stage.
📌 Rate Fixing Conditions
Due to the volatility of cryptocurrency, the final rate is fixed upon receipt of funds from the client. Before sending a payment, we recommend carefully verifying the details and familiarizing yourself with the rules for sending cryptocurrency in advance.
🔄 Application Processing Rules
Applications are processed semi-automatically. During business hours, most transactions are processed as usual, with an average turnaround time of 120-240 minutes. Some requests may take longer to process during the evening and night.
👥 Personalized Support
We carefully assess each transaction and strive to find the optimal solution in challenging situations. If any disputes arise, we review each request individually and strive to resolve them as appropriately and comfortably as possible for the client.
📞 Ticket Support
If you have any questions about your request status, exchange terms, or the transaction process, please contact our support team. We will provide up-to-date information and help you resolve the situation. Support responds to requests daily from 8:00 AM to 12:00 AM Kyiv time.
⚠️ Attention: check your payment details. Payments are made via IBAN or BLIK number. Please provide the exact BLIK code corresponding to your bank—payouts are processed strictly according to the details provided. This ensures fast request processing without delays.