- ⚙️ Exchange procedure: All transactions are handled manually with the assistance of a specialist. Before submitting a request, we recommend making sure the operator is available.
- 📍 Rate lock: The quoted exchange rate remains valid for 40 minutes from the moment the operator provides the payment details in the chat.
- ⏳ Processing time: When the operator’s status is Online, request processing and fund crediting usually take no longer than 90 minutes.
- 🔐 Additional requirements:
- 💳 The specialist provides the information required to make the payment through the support chat.
- 🧾 In certain cases, identity verification may be required to ensure the transaction’s security.
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👥 Personalized assistance
We treat every transaction with care and strive to find the best solution for non-standard situations. Should any issues arise, we review each case individually, aiming to resolve it in a way that is fair and convenient for the client.
📞 Support for your requests
If you have questions regarding the status of your request, the terms of the exchange, or the transaction process, please contact our support team. We will provide up-to-date information and help you navigate the situation. Our support team is available daily from 8:00 to 00:00 (Kyiv time).